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Terms
of Service |
The Nitty Gritty!!! We know it's a pain having to read through terms of service when all you want to do is BID! BID! BID! but they are for your benefit as well as ours. Bidding on our items means that you accept all of our terms of service. If there is something in particular that you need to check then click on the links below to take you to the appropriate section.
Short Version Please read the auction description carefully and in full. At the end of the auction we will send you our own "end of auction" email giving you your total and how to pay etc within 24 hours. Please reply to this email telling us your method of payment and confirming your full name and address. If you are bidding on additional items from us, email us to let us know and we will hold the item, if you like, to combine postage. Please make sure we receive the full amount within 7 days of auction end. If you are not in the UK make sure you have emailed us for the postage costs to your country. Make sure you pay the full amount of postage for your country. Once payment has been received and cleared, your item will be posted either the same or the following day. At our own discretion we may send out items without waiting for cheques to clear. Please do not email us asking us to do so. Please email us to let us know when you have received and inspected your item. Always include your name, address, item description and auction number with any correspondence or payment. Long Version Make sure you read the whole auction properly. We always give an honest description and as good a photo of the actual item as possible. If an item has been used we will say so. If original packaging is damaged or not present we will say so. Sometimes there are special terms relating to a specific item that are only mentioned in the auction itself rather than on this page. This is the exciting part. Will you win or won't you??? Remember that your bid is a legally binding contract to buy the item should you win. Make sure you do not bid more than you want to pay for the item and make sure you take into account the postage costs. It is easy to get carried away with an auction and ending up bidding more than you want. This is the usual reason for non payment. It is worth remembering that Ebay will bid on your behalf by proxy bidding. Rather than being disappointed at the end of an auction, because you were outbid in the remaining last few seconds, bid the maximum amount that you are willing to pay. Ebay will then do the rest for you, by increasing your bid each time someone else bids against you, until your maximum is reached. This is the best protection against snipers (people who wait until the last few seconds before making a bid usually using software). Good Luck!!!! Congratulations if you won!!!! We will now send you our own "end of auction" email. This email will advise you of how much your total is to pay. Our methods of payment will be given including who to make payment out to. Please reply to the email we send you to let us know how you will be paying and to confirm your full name and delivery address. Please do this within 3 days of the end of auction. Please make sure that we receive your payment for the item you bid on within 7 days. We accept a wide range of payments. These are in order of preference.
If you wish to pay over the counter or by direct bank transfer please email us and we will email our details straight to you. We do not charge extra for paying by PayPal. At our own discretion we may send out items without waiting for cheques to clear. Please do not email us asking us to do so. There is nothing worse than finding that perfect item that is about to finish, but you don't want to bid because the seller hasn't been bothered to work out the postage. Our postage costs for the United Kingdom mainland are always stated clearly in each auction. Depending on the weight the price will be for either Royal Mail 1st Class or Royal Mail's Standard Parcel service. If the item is of a higher value than £27, insurance will be included in the price to cover in case of loss.Very high value items will be sent Royal Mail Special Delivery. Proof of postage is always obtained. We are more than happy to combine the postage on multiple items. If you have an interest in any of our other items up for auction we will happily hold on to the item for you until the auction you are interested in is over so that the postage can be combined. Please just drop us a quick email to let us know. IMPORTANT We endeavour to post your item as soon as possible. As soon as your payment is received and cleared we will either post the same day if possible or the next working day. Communication is important to us. If you have any question at all regarding our auctions please don't hesitate to email us. As soon as our auction ends we send you our own after auction email. This is not an automatically generated impersonal email. We type it!!! It tells you all you need to know about payment for your item/s etc. When we receive your payment we email you to let you know that we have received it and when we will be dispatching your item. Equally we appreciate it if you can keep us up to date too. Please reply to our end of auction email as soon as possible but certainly within 3 days. Let us know how you will be paying and confirm your full name and address. If you are bidding on more than one of our items and are waiting for that auction to end before sending payment please email us just to let us know. Please email us to let us know when your item arrives too. We take feedback very seriously. We always leave feedback! The feedback system is very important. It shows buyers how good or bad a seller is and it shows sellers how good or bad a buyer is. We do leave negative feedback for non-paying bidders and enter them into our Hall of Shame. This is only done after at least two reminders have been sent and it is obvious that there will be no payment. We don't like to leave negative feedback and have rarely had to do it but equally we do not like non paying bidders as they cost us valuable time and money. But I'm sure you're not a non paying bidder!!! Though we are a young company we are proud of our feedback. It reflects the service we offer. Why not take a browse through our feedback record and see for yourself that you can bid with total confidence. We offer complete peace of mind with our no quibble 7 day peace of mind guarantee. If you are not completely satisfied with your purchase, simply email us to let us know. We will give you a return number that we require you to put on the packaging that you return the item in. Then send it back in the same condition that you received it and we will happily refund you. We are UNABLE to refund postage as we cannot recoup postage costs. If an item is damaged in the post you must let us know immediately by emailing us. We will give you a code to write on the packaging. You will then need to send it back to us. Once received we will then make a claim with Royal Mail for damages. Provided the claim is settled we will make a refund to you. Please be aware that this can take between 6-8 weeks. You probably don't even need to read this. Quite simply we do not like NPB's (Non Paying Bidders). NPB's ruin Ebay for everyone. Putting auctions up on Ebay costs money that is not refunded when buyers fail to pay and wastes a lot of time. Plus there is the fact that stock is taking up room for nothing. We expect to receive payment no more than 7 days after an auction has ended. If we have not received payment or had any contact from you after 5 days we will send you a polite reminder. If after 10 days from the auction end we still have not received payment we will send you a second and final reminder. If after 14 days we still have not received any payment or contact from you we will issue a Non Paying Bidder alert to Ebay. They will then send you their own reminder. If after a further 7 days you still have not contacted us or paid for the item you bid on we will leave you negative feedback with a link to our Hall of Shame for everyone else to see and file for our FVF's (Final Value Fees). Ebay will then issue you with a warning. Three strikes and you're out!!! On items of £50 or more we will sue at the small claims court for none payment and for additional costs incurred. We do not leave negative feedback lightly. Anyone that we leave negative feedback for will end up in our Hall of Shame. We feel that while 80 characters is just enough to leave positive feedback (though not always) it is certainly not enough to leave negative feedback. So instead we leave the url to our Hall of Shame where people can read the whole story. We do not put personal details, such as names or addresses, but we do put your Ebay User ID up for everyone to see along with every email that we sent you and you sent us. We also use the Hall of Shame to put abusive emails up from people who are nasty through the "ask seller a question" system. Please do not email us asking for any other members details as we will simply refuse to supply them. If you got this far then well done and thank you for taking the time to read our terms of service in full. |
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